SHIPPING & RETURNS

SHIPPING

$10 FLAT RATE EXPRESS SHIPPING AUSTRALIA WIDE

FREE EXPRESS SHIPPING ON ALL ORDERS OVER $150 (AUSTRALIA WIDE)

Nobody likes having to wait to get their purchases so we only offer express shipping to guarantee the fastest possible delivery.

All orders will be shipped within 24hrs through Australia post. Once shipped you will receive an email from Australia post with your tracking information.

Shipping Time: 1-3 BUSINESS DAYS FOR METRO, 2-5 BUSINESS DAYS FOR REGIONAL

Please be aware that during busy sale periods and holiday seasons the processing and delivery times may take a little longer.

$20 SHIPPING TO NZ ON ALL ORDERS

PLEASE NOTE – Wilde Journey is not liable for any packages lost in transit that show they have been successfully delivered by Australia post or do not make it to the destination.

Please make sure you enter in all the correct shipping information.
If you need any further information or have any questions, please email us on wildejourney@iinet.net.au

RETURNS

All goods are sent in excellent condition through use of our vigilant quality control, however if slight imperfections are missed it is the responsibility of the customer to thoroughly check when item/s are received and return the goods within 14 days of purchase. Items must be received in original condition. You will need to cover the postage to send it back to us.

Once received by Wilde Journey the item/s will be inspected and you will receive an email with a store credit for the purchase price (excluding original shipping cost) within 3 business days. Wilde Journey reserves the right to refuse the return if it doesn’t meet the conditions.

If you are returning an item that has a fault we will reimburse you a store credit of $10 for shipping the item.

Please note:

  • There are strictly no returns on sale items
  • Wilde Journey does not offer exchanges
  • Wilde Journey does not refund due to change of mind
  • Wilde Journey does not issue refunds for returned items

RETURN ADDRESS:

Wilde Journey

PO Box 1652

Mudgeeraba

QLD 4213

Returns form can be downloaded here RETURNS FORM

We recommend you use Australia posts prepaid satchels for returns. Wilde Journey is not liable for the loss of items being returned.